FAQs (moving to Surreal)

We’ve had some common FAQ’s on Surreal from entertainers, so thought we’d circulate these to help everyone out in the transition to Surreal, see below 🙂

Some FAQ’s

Will there be a gig feed like on Muso?

There will not be a gig feed on Surreal like there was on Muso. We found that 90% of new bookings / discovery occurred directly via venue searches, so we’ve optimised this workflow for venues as a focus. To best position yourself for new gigs, ensure up to date photos and content are present on your profile(s). The gig feed is on the long term roadmap, but not for 2024.

When will I be able to access Muso until?

You will be able to log in to Muso until the 31st of March, 2024

Will my booking data and invoices move to Surreal?

Your booking data and invoices from Muso will not move across to Surreal. Please ensure that you download everything that you need from the Muso system by 31st of March, 2024. As mentioned previously, ****we will not be migrating across your gig history data/stats, ratings or reviews. We understand that this is important, so we are keeping all of this data to be able to import at a later date. Our first focus is ensuring that you’re set up as soon as possible with your critical information on Surreal so that no payment delays are experienced.

What if I have outstanding payments on Muso?

All bookings for events prior to 4th of March will be settled directly in the Muso system

What if bookings are missed on Muso?

As at 4th of March, any previous bookings missed will need to be added into the Surreal system for invoicing and payment to occur, so please work directly with your venues and/or agency on missed bookings