Reconciling payments

Reconciling deposits and payments on Surreal

Tip: Check out the video below for best guidance

Introduction

When Surreal makes a payment, we'll send you an email notification. This email will contain the details of all performances paid (new), plus a direct link to all the performances paid for with the deposit from Surreal.

Your "Payments" screen will serve as the main reference for payment status and Surreal deposits related to each performance.
On your "Payments" screen you will have access to two views:
- View 1: "All payments" view which lists all performances and their associated status
- View 2 (new): "Payouts" view, which details deposits made by Surreal & then links to the details of all associated performances

View 1 - Viewing and filtering by performances

The performance based view "All payments" will list out every performance individually and their status of payment. Simply navigate between the tabs and apply filters as you need.

Each deposit in your bank and on Surreal's "Payments" screen via "All payments" will have a unique bank reference number. This number helps match Surreal deposits with corresponding performances/invoices.
You can easily find the relevant information by pasting this bank reference into the search area on your "Payments" screen, under the "Paid" tab.
You can obtain this bank reference either by copying it from your bank deposit or by hovering over the "Payment status" for the desired payment date and copying the bank reference number displayed on the screen.
Below is an example of a bank reference, which indicates the deposit amount and associated performances/invoices.

View 2 - Viewing by deposits

Clicking into any deposit row will then lead to the list of performances associated to that deposit
Screenshot and share this with your finance team for simple reconciling, or better yet give them access to Surreal where they can constantly manage "Payouts" directly