Fast track payments

Introduction

• Surreal fast track payments is a new feature introduced for entertainers where you can get paid for your gigs the same night you play them
• Rather than wait for the venue to pay Surreal, for then Surreal to pay you, you can choose to be paid on the night of your gig in real-time, instantly
• Only eligible gigs are available for fast track payments
• Fast track payment is deemed eligible for any given gig if:
  • You have been paid by Surreal before at least once
  • The gig is confirmed on Surreal
  • The gig end time has finished
  • The venue is a verified reliable payer
  • There is no agent involved that pays you normally
  • You have not yet been paid for the gig yet on Surreal

When will my funds land if I do a fast track payment?

• We process fast track payment requests automatically in real-time.
• This means that most payments will land your way in near real-time after you request them.
• Where they’re not, standard processing times will apply.
• See below the processing times of each geography:
  • UK
    • All banks support real-time transfers
  • Aus
    • 95% of banks and accounts support real-time transfers
    • If your transfer is not instant, please contact your bank and enquire about real-time transfers through the Osko network
  • NZ
    • Real-time transfers are not currently supported
    • Only local transfers are supported (0-2 business days)

How it works

You have two options to request a fast track payment after your gig concludes, either in platform or by replying to the fast track payment SMS.

Claiming via SMS (UK and Aus only)

Step 1: The gig is confirmed on Surreal

Step 2: You finish your gig and receive an SMS to claim your fast track payment

Step 3: You reply to the SMS with your unique gig code

Step 4: Your gig is queued for fast track payment

Step 5: Fast track payment is made and you're notified of payment

Claiming via platform

Step 1: The gig is confirmed on Surreal

Step 2: You finish your gig

Step 3: You sign into Surreal & navigate to your "Awaiting payments" tab via your "Payments" screen

Step 4: You click "Get paid" button for your gig and follow the prompts

• This option for fast track payment will be available up until the point of normal payment processing by Surreal (once venue funds are received by Surreal from the venue)

Step 5: Your gig is queued for fast track payment

Step 6: Fast track payment is made immediately and you're notified of payment

• We now process fast track payment requests automatically in real-time. This means that most payments will land your way in near real-time after you request them. Where they’re not, standard processing times will apply.
• If your fast track payment is under review, it means we're reviewing the transfer internally before processing payment.