Fast track payments
Introduction
- Surreal fast track payments is a new feature introduced for entertainers where you can get paid for your gigs the same night you play them
- Rather than wait for the venue to pay Surreal, for then Surreal to pay you, you can choose to be paid on the night of your gig in real-time, instantly
- Only eligible gigs are available for fast track payments
- Fast track payment is deemed eligible for any given gig if:
- You have been paid by Surreal before at least once
- The gig is confirmed on Surreal
- The gig end time has finished
- The venue is a verified reliable payer
- There is no agent involved that pays you normally
- You have not yet been paid for the gig yet on Surreal
When will my funds land if I do a fast track payment?
- We process fast track payment requests automatically in real-time.
- This means that most payments will land your way in near real-time after you request them.
- Where they’re not, standard processing times will apply.
- See below the processing times of each geography:
- UK
- All banks support real-time transfers
- Aus
- 95% of banks and accounts support real-time transfers
- If your transfer is not instant, please contact your bank and enquire about real-time transfers through the Osko network
- NZ
- Real-time transfers are not currently supported
- Only local transfers are supported (0-2 business days)
- UK
How it works
You have two options to request a fast track payment after your gig concludes, either in platform or by replying to the fast track payment SMS.
Claiming via SMS (UK and Aus only)
Step 1: The gig is confirmed on Surreal
Step 2: You finish your gig and receive an SMS to claim your fast track payment
Step 3: You reply to the SMS with your unique gig code
Step 4: Your gig is queued for fast track payment
Step 5: Fast track payment is made and you're notified of payment
Claiming via platform
Step 1: The gig is confirmed on Surreal
Step 2: You finish your gig
Step 3: You sign into Surreal & navigate to your "Awaiting payments" tab via your "Payments" screen
Step 4: You click "Get paid" button for your gig and follow the prompts
- This option for fast track payment will be available up until the point of normal payment processing by Surreal (once venue funds are received by Surreal from the venue)
Step 5: Your gig is queued for fast track payment
Step 6: Fast track payment is made immediately and you're notified of payment
- We now process fast track payment requests automatically in real-time. This means that most payments will land your way in near real-time after you request them. Where they’re not, standard processing times will apply.
- If your fast track payment is under review, it means we're reviewing the transfer internally before processing payment.