Raising performances for payment 💰

This article covers how to raise performances of your entertainers for invoicing. No need to chase them to raise invoices as this is all automated through Surreal.

Note: If you are a part of a venue group that does group invoice roll up, then on the venue level you will not need to raise the invoice yourself each week. Instead you just need to ensure you verify and make the necessary adjustments to performances via your "Payments" screen.

We recommend reviewing past performances at the start of the week and generating invoices to align with your venue's existing accounts cycle (typically weekly).

Payments 

in your payments tab you'll get an overview of each performance date / payment status / entertainer name / set time / rate & amount that has been agreed. 

Verify performance amounts: ( optional step )

Tick to select the performance date/s then '...' to verify each one. It is recommended to do this on the night so that any changes can be amended at the time by the duty manager.

Adjust the performance details:

You can make adjustments post performance such as changes to set times, rates or swapping out an entertainer for another.

Generate invoices: 

Once performances have been reviewed ( and verified ), tick to select all performance dates that need to be invoiced and click the button Invoice $xx + fees. An invoice will automatically be emailed to the finance email address saved in your venue profile settings. Payment terms are managed at the venue level and automatically set the invoice due date.

Note: Surreal will automatically apply VAT/GST to invoices where this has been checked by the entertainer or agent on their profile. For any missed Tax this will need to be settled outside of Surreal.

When Surreal distributes payment:

Once the invoice has been emailed to your finance / accounts team then they'll need to settle payment to Surreal. Once funds have landed in Surreal's bank account, we'll distribute the funds to each entertainer on your behalf.

Entertainers can log into their Surreal profile at any time and view updated invoice information to see when their payments have been processed.

Important: Please send remittance advice to finance@surreal.live and / or support@surreal.live.

This is to ensure once funds hit our account we can process payment to your entertainers without any delay.

Billing Profiles:

You can set up multiple billing profiles in your company settings. This is useful if you occasionally charge external companies for your entertainment such as sponsored events. You can add multiple emails to receive invoices.

Note: In the event you've raised an invoice with incorrect performance details reach out to support@surreal.live as soon as possible so we can try and stop the payment going through. If payment has already been sent to the incorrect entertainer then it will be up to their discretion to refund that money back to us so we can pay to right entertainer.

Voiding invoices

You'll need to do the following below to create a new invoice:

1. Head to the invoices page via (Finance > invoices)
2. Per relevant invoice, click the extended menu, then click "Void invoice"
3. Head to the "Payments" screen via (Finance > payments)
4. Make the adjustments necessary, i.e. cancel, change set time, change entertainer
5. Click "invoice now" top of screen to create a new venue invoice (with a new invoice # too)