Payments in Surreal for Agents 💰
The payment process starts with the venue raising an invoice through Surreal for the performances of your entertainers.
This triggers payment processing on your agent's profile and on that of the entertainer.
Once payment is settled to Surreal by the venue, we will distribute funds accordingly to how your agent profile is set up.
Surreal makes daily payruns Mon - Fri to Agents & Entertainers.
On Surreal we have two types of Agents:
-> As the agent you will receive the total amount for the performance of your entertainer and your agency rate that you've applied. Funds can only be settled once they've been received from the venue.
You as the AGENT are responsible for settling payment to your entertainers outside of Surreal. We will pass on GST / VAT to you based on your agency settings.
-> Payments to your entertainers will happen automatically through Surreal after the venues have settled payment to Surreal.
This means you will get paid the Agency rate you applied to the performance and Entertainers will get paid the rates you've agreed to pay them.
A gig invoice will be generated for everyone so no need to raise or chase for invoices. In this setup, your entertainers must update their payment details in order to receive payment. Failure to do so will result in payment details.
Please note" If your entertainers are either VAT/GST registered then they will need to add their details in order for it to be added to the invoice. Surreal is not responsible for reconciling missed VAT/GST.
Viewing details in the Payments tab:
Details displayed are performance date / payment status / venue / set times / amount. Once paid you can view / download your gig invoice and search for payment reference number.
Payment status:
Hover over Payment status text to display more information about each amount:
- Upcoming: your performance has not taken place yet/future date
- Venue Payment Due: performance has taken place however not been invoiced by the venue yet
- Venue Payment Overdue: payment has not been made by venue and has exceeded invoice payment terms.
- Payment Cleared: venue invoice payment has been received by Surreal and ready to be distributed
- Paid: Your payment has been transferred by Surreal. Funds should clear your account within 1-2 business days.
- Awaiting Payment Details: Surreal is unable to process payment as no bank details saved in your settings. These are required before payment can be made.
Example Timeline:
Each payment status will provide you with a payment timeline. If payments are overdue you'll see a link which opens up a chat directly with the venue for follow up.
View invoice: You can view invoices for amounts that are processing or have been paid. Any adjustment notes will be visible on the invoice and can download this as PDF.
