Getting paid for performances on Surreal 💰💰

You no longer need to send an invoice to the venue / agent as Surreal will automatically generate an invoice for you on your entertainer profile.

How payments work in Surreal: 🌍

1. Add your payment details to Surreal under your profile settings. Make sure they are an exact match and check them before your upcoming performance.

*Note: Don't forget to add VAT / GST details so this can be applied to your performances. If these haven't been added you will need to settle this outside of Surreal with the venue or agent.

2. Finish your gig
   1. Important: For eligible gigs, you can expedite a fast track payment your way as soon as you've finished your gig, see more here
3. Venue Manager raises your performance for invoicing after your performance has taken place.
4. You'll find this payment in your awaiting payment tab with a clear timeline as when to expect payment.
5. Venue sends this invoice to their finance team to process to Surreal.
6. The venue's finance team settles payment to Surreal.

7. Surreal receives payment from venues and distributes payment to entertainers.

   
   

   Note: Surreal can't process payment until funds have been received from the venue. Your first action should always be reaching out to the venue directly which you can do in your payment timeline for overdue payments. Surreal support will only chase a venue if you have spoken with them or they've advised you that they have settled payment to Surreal.

   
   

8. 

Accessing a fast track payment on the night of your gig

• Surreal fast track payments is a new feature introduced for entertainers where you can get paid for your gigs the same night you play them
• Rather than wait for the venue to pay Surreal, for then Surreal to pay you, you can choose to be paid on the night of your gig
• Only eligible gigs are available for fast track payments
• See more here

How to view your payments 💰

Viewing details in the Payments tab:

Details displayed are performance date / payment status / venue / set times / amount. Once paid you can view / download your gig invoice and search for payment reference number.

Payment status:

Hover over Payment status text to display more information about each amount: 

• Upcoming: your performance has not taken place yet/future date
• Venue Payment Due: your performance has taken place however not been invoiced by the venue yet
• Venue Payment Overdue: payment has not been made by venue and has exceeded invoice payment terms.
• Payment Cleared: venue invoice payment has been received by Surreal and ready to be distributed
• Paid: Your payment has been transferred by Surreal. Funds should clear your account within 1-2 business days. 
• Awaiting Payment Details: Surreal is unable to process payment as no bank details saved in your entertainer settings. These are required before payment can be made.
• Payment Failed: Surreal has tried to process payment but it failed. Please verify your payment details in order for us to process again.

Example Timeline:

Each payment status will provide you with a payment timeline. If payments are overdue you'll see a link to contact the venue or agent directly to follow up.

View invoice: You can view invoices for amounts that are processing or have been paid. Any adjustment notes will be visible on the invoice and can download this as PDF.