Getting paid for performances on Surreal 💰💰

Introduction

You no longer need to send an invoice to the venue / agent as Surreal will automatically generate an invoice for you on your entertainer profile. We queue payments as soon as we receive the venue funds.

If your payments are showing as overdue it is because we are yet to receive funds from the venue you performed at. We will automatically distribute supplier payments once the venue has settled their outstanding to Surreal.

Just detailing the payment process and expected timings below to help with your payment query.

Venues will review and approve performances for invoices as the gigs conclude.
Surreal sends a bulk invoice to venues every week for the previous week's entertainment.
Surreal conducts daily Surreal pay runs Monday to Friday at 2pm AEST.
Once Surreal receives the funds from the venues, payments are released in the next pay run, typically the same day or the following day, depending on when the funds were received.

How payments work in Surreal: 🌍

Add your payment details to Surreal under your profile settings. Make sure they are an exact match and check them before your upcoming performance.

*Note: Don't forget to add VAT / GST details so this can be applied to your performances. If these haven't been added you will need to settle this outside of Surreal with the venue or agent.

Finish your gig
1. Important: For eligible gigs, you can expedite a fast track payment your way as soon as you've finished your gig, see more here
Venue Manager raises your performance for invoicing after your performance has taken place.
You'll find this payment in your awaiting payment tab with a clear timeline as when to expect payment.
Venue sends this invoice to their finance team to process to Surreal.
The venue's finance team settles payment to Surreal.
Surreal receives payment from venues and distributes payment to entertainers.

Note: Surreal can't process payment until funds have been received from the venue. Your first action should always be reaching out to the venue directly which you can do in your payment timeline for overdue payments. Surreal support will only chase a venue if you have spoken with them or they've advised you that they have settled payment to Surreal.

Accessing a fast track payment on the night of your gig

Surreal fast track payments is a new feature introduced for entertainers where you can get paid for your gigs the same night you play them
Rather than wait for the venue to pay Surreal, for then Surreal to pay you, you can choose to be paid on the night of your gig
Only eligible gigs are available for fast track payments
See more here

How to view your payments 💰

Viewing details in the Payments tab:

Details displayed are performance date / payment status / venue / set times / amount. Once paid you can view / download your gig invoice and search for payment reference number.

There is a unique bank reference # shown on bank batch deposit & in the corresponding performances/invoices in Surreal, enabling easier reconciling.

Payment status:

Hover over Payment status text to display more information about each amount:

Upcoming: your performance has not taken place yet/future date
Venue Payment Due: your performance has taken place however not been invoiced by the venue yet
Venue Payment Overdue: payment has not been made by venue and has exceeded invoice payment terms.
Payment Cleared: venue invoice payment has been received by Surreal and ready to be distributed
Paid: Your payment has been transferred by Surreal. Funds should clear your account within 1-2 business days.
Awaiting Payment Details: Surreal is unable to process payment as no bank details saved in your entertainer settings. These are required before payment can be made.
Payment Failed: Surreal has tried to process payment but it failed. Please verify your payment details in order for us to process again.

Example Timeline:

Each payment status will provide you with a payment timeline. If payments are overdue you'll see a link to contact the venue or agent directly to follow up.

View invoice: You can view invoices for amounts that are processing or have been paid. Any adjustment notes will be visible on the invoice and can download this as PDF.